Home & Family works generally with most Web browsers. Minimum browser requirements are Internet Explorer 4.1 or greater, Netscape Navigator 6.x or greater and Netscape Communicator 4.7x or greater. Home & Family is optimized for Internet Explorer.

Home & Family Installation

What is the Home & Family Plug-in?

The Home & Family Plug-in is simply the setup file that extracts and installs the Home & Family files on your computer. A 4-digit number follows the Plug-in file, which is your family’s Account ID. For example: Plugin_0000. You can download your Plug-in from the Administration Area at anytime. Click on the Download Plug-in submenu of the Configuration link in the Home & Family Administration Area to download and install your Plug-in.

I’m getting tired of logging into Home & Family each time I open my Web browser. How can I avoid this?

One of the new features of Home & Family is the 'family' login. If you chose during your online account creation to allow all members of your family to use the same login and characteristic settings as the Administrator, Home & Family logs in seamlessly in the background every time somebody accesses the Internet on your computer. There is no need to enter a username or password as no login screen is displayed.

If you did not choose a single user at the time you created your account, you can still take advantage of this auto login feature by deleting all users under your account EXCEPT the Administrator. With the Administrator as the single user, no Home & Family login screen is displayed. All users of your computer use the characteristic settings assigned to the Administrator. Home & Family is protecting each user in the background. The Home & Family icon in your computer's systray (typically next to your computer's clock) identifies 'family' as the active user when you hold your mouse over the icon.

I receive a Site Not Reviewed message more often than I would like. How can I get rid of these messages?

A new feature of Home & Family is the ability to have direct access to brand new sites that are not yet reviewed by WebBalanced. If you find the “Site Not Reviewed” message annoying, you can disable the message and have direct access to brand new sites by accessing the Administration Area and following these steps:

To enter Home & Family's Administration area, double-click on your Home & Family Administration icon on your desktop or click/copy this link in your Web Browser:

http://s.planetgood.net/pgadmin

Enter your Administrator Username, Password and Account ID. Click SUBMIT.

1) Click on the Edit Users submenu of the Internet Access Management link on the left side of the Administration Main Menu

2) Highlight the user by clicking on a specific User (user is then highligted in a dark color)

3) Click on the CHARACTERISTICS button

4) Just above the SAVE CHANGES and CANCEL buttons, click on the BOX in front of the sentence, "Allow access to sites that are brand new (sites that have not been reviewed)."

5) Click the SAVE CHANGES button

NOTE: DO NOT CHECK THIS BOX FOR USERS WHO YOU DO NOT WANT TO HAVE DIRECT ACCESS TO SITES THAT HAVE NOT BEEN REVIEWED BY HOME & FAMILY

Our family uses several computers at home. Can we install Home & Family on all our family computers? How do we do that? Is there an additional cost?

In accordance with the Home & Family license agreement, it is permissible to install Home & Family on more than one family computer in your home. There is no additional charge for installing our product on multiple home computers used by your family. However, it is a violation of the Home & Family license agreement to install, copy or distribute Home & Family to other computers not owned or used by your family. In such cases, these Home & Family accounts will be closed immediately and violators of the license agreement are subject to appropriate legal action.

The Home & Family Plug-in is a small setup file that can be downloaded to each computer via the Administration Area or distributed easily by email, network or floppy disk. To download your Home & Family Plug-in on a family computer where Home & Family is not installed, click on this link or copy it to your browser URL address window:

http://s.planetgood.net/pgadmin

At the Home & Family Administration login screen, enter your Administrator username, password and account ID. Click SUBMIT. The Administrator can download the Plug-in from the Administration Area at anytime. Click on the Download Plug-in submenu of the Configuration link in the Home & Family Administration Area to download and install your Plug-in.

Again, you can also download this setup file from one computer and transfer it to another computer by email, network or floppy disk.

Our family computers use a router on a network? Will this work?

Home & Family uses state of the art technology and configures itself to any Internet gateway, proxy, firewall, router, bridge or switch.

What should I do if I have to install a new network card?

If you are running a home network, it is important that you uninstall your Home & Family Plug-in before changing network cards. After you determine that your new network card is functioning correctly, reinstall your Home & Family Plug-in.

I receive an error when installing Home & Family that says, “Runtime Error” or “Cannot find WinSysRM.exe.” What should I do?

Winsock 2.0

If you are running the Windows 95a or 95b operating system, install Winsock 2.0 from the Microsoft download site. Windows 95 must be OSR2 compliant with Winsock 2.0 support. Winsock 2.0 handles requests for sending/receiving information for Internet applications. Microsoft provides this link where you can download Winsock 2.0 for WINDOWS 95 only operating systems (click on the link below):

http://www.microsoft.com/windows95/downloads/contents/wuadmintools/s_wunetworkingtools/w95sockets2/default.asp?

Reinstall Home & Family

If you are not running the Windows 95a or 95b operating system, try reinstalling Home & Family.

It seems to me that Home & Family is not doing anything. What should I do?

Compatibility with Other Programs

Home & Family is not compatible with some programs. These include: Newnet; Webhancer; and Aventail. Uninstall the other program by going to START>SETTINGS>CONTROL PANEL. Choose ADD/REMOVE PROGRAMS and select the program from the list in the Add/Remove Program Properties window. Click the Add/Remove button.

Windows XP Home Edition, XP Professional, NT and 2000 Administrator Rights

You installed Home & Family on Windows XP Home Edition, XP Professional, NT or 2000 without Administrator rights. You must install Home & Family as Administrator on your computer. After installation, Home & Family works for all user accounts.

Reboot Your Computer

Try rebooting your computer.

Reinstall Home & Family

Try reinstalling Home & Family.

I installed Home & Family. Now when I launch my browser, I receive an error that “Iexplore [or Netscape] performed an illegal operation” AND clicking on DETAILS identifies “an invalid page fault in module WinSysAM.dll.” I cannot access the Internet. What should I do?

This issue is typically created by a problem with the stability of your Windows Operating System; specifically, your network TCP/IP protocols. First, try uninstalling Home & Family and reinstalling it.

If this does not correct the behavior, you may try the following (NOTE: YOU MUST HAVE YOUR ORIGINAL OPERATING SYSTEM DISK TO PERFORM THIS PROCEDURE):

· Make sure that Home & Family is uninstalled

· Remove your computer’s TCP/IP protocols

· Reinstall your computer’s TCP/IP protocols

· Reinstall Winsock 2.0 for Windows95 computers only

· Reinstall Home & Family

Why is Home & Family Not Working?

Are you sure that Home & Family is not working?

· Confirm that you are the active user for Home & Family. By moving your mouse over the Home & Family icon in the systray (by your computer’s clock), a message is displayed identifying the active user: “Home & Family is Active for…”

· Is the Home & Family icon in the systray (by your computer’s clock)? If the icon is not in the systray, this is not necessarily an indication that Home & Family is not working. Try closing your browser and re-launching it.

· Try to go to a Website that you know is restricted. If you receive an Internet Access message why the Website is restricted, Home & Family is working.

My browser connection is set to “Always dial my default connection.” I launch my browser and the dialer dials my connection, but then I receive this browser error: “Cannot find server or DNS error.” What should I do?

Click on your browser’s refresh or reload button, or exit your browser and re-launch it.

It seems to me that Home & Family is not doing anything. What should I do?

Compatibility with Other Programs

Windows XP Home Edition, XP Professional, NT and 2000 Administrator Rights

Reboot Your Computer

Try rebooting your computer.

Reinstall Home & Family

Try reinstalling Home & Family.

Why is there not a Home & Family icon in the systray (by the computer’s clock)?

If the icon is not in the systray, this is not necessarily an indication that Home & Family is not working. Wait a minute as Home & Family finishes processing and the icon will appear.

Why is there two (2) Home & Family icons in the systray (by the computer’s clock)?

The function of Home & Family is not affected by having two Home & Family icons in the systray. The program will run normally. However, it is important to be sure that all icons are removed from the systray when you log off the Internet to close your user session for Home & Family. To log off Home & Family manually, click on the Home & Family systray icon with your right-mouse button (the non-normal button) and then click on the option logoff using your left-mouse button.

I entered my username and password on the Home & Family login screen, but it just hangs and I cannot access the Internet. What should I do?

There is no “Group ID” in your registry settings. Try reinstalling Home & Family. If this does not resolve the behavior, contact technical support.

General Questions About Home & Family

What is family safe browsing?

WebBalanced Technologies classifies Home & Family as a "family safe" browsing tool because all members of the family can surf the Internet using various levels of safety without running into the danger of encountering objectionable material. Parents can feel confident that when their child is on the Web, they will only have access to suitable material based on the types of content (characteristics) that the parent selects for each browsing level.

Does Home & Family replace Internet Explorer or Netscape browsers?

No, Home & Family compliments your existing browser, either Microsoft Internet Explorer or Netscape Communicator or Navigator. Home & Family is transparent to the end-user. Your Web browser is not modified by Home & Family.

Can Home & Family prevent children from giving out personal information, like a credit card number over the Web?

Parents can choose not to allow their children to access certain secured Websites that contain online ordering.

How does Home & Family define what is and is not acceptable to the site?

Home & Family makes no judgment about the acceptability of a site. Home & Family has established a set of over 30 criteria or characteristics which reviewers look for when reviewing sites. If a site's content falls into any of the 30 or more characteristics, that site (or portions of that site) is identified for containing one or any collective combination of characteristics. Depending on the characteristics selected by parents for browsing, this determines what their children access while on the Web.

How does Home & Family look at every site?

On the front end Home & Family utilizes the best technology available to help our site reviewers with their efforts in selecting characteristics for each site. After the review process, Home & Family also uses unique technology to automatically recheck for the sites that are highly unpredictable and change. The tendency of the site is the first step in what helps determine the evaluation process. Every page seen by a Home & Family reviewer is completely monitored and judged on total content.

How can Home & Family possibly keep up with all the content on the Web?

Home & Family has already reviewed the most popular sites on the Web. Aside from monitoring new pages, whenever a subscriber encounters an un-reviewed page, the URL address is automatically submitted to the "Home & Family Review Team." This is the best means for ensuring that every site is carefully reviewed and fairly assessed. Home & Family could be less meticulous and try to get more sites approved to add volume, but the price of lower conscientiousness would be, ultimately, that objectionable sites slip through the cracks and become accessible, diminishing our purpose.

Home & Family Administration

What can I do in the Home & Family Administration Area?

Home & Family Guides

For detailed information about the Home & Family Administration Area, refer to the Home & Family Users Guide. You can view or print the Home & Family’s Technical Support FAQ, Users Guide, or Quick Start Guide for Administration Area by clicking on the desired submenu from the Help menu.

Home & Family Administration Functions

· Modify Account Information like my address, etc.

· Update Billing Information, including my credit card number

· Create or change User information

· For each User, I can manage what type of Websites can be viewed by each family member

· I can see when each user last used Home & Family

· I can submit URLs to reviewers to review or reevaluate Websites

· I can download my Home & Family Plug-in

· I can obtain my Uninstall Key

How do I modify my Account Information?

Click on the General Info submenu of the Account Info link in the Administration Area to access and manage your Personal Account Information. The fields are populated with the Account Information you provided when creating your account. You can modify any of these fields: First Name; Last Name; Address; City; State/Province; Postal Code; Country; Phone Number; or Email Address. Click on Update Changes to save and submit your information to Home & Family.

How can I update my Billing Information, including my credit card number? NOTE: ISP customer will do this via their ISP and not Home & Family.

Click on the Billing Info submenu of the Account Info link in the Administration Area to access and manage your Billing Information. The fields are populated with your Billing Information you provided when creating your account. You can edit any of these fields: Card Number; Expiration Date; Credit Card Holder; Address; City; State/Province; Postal Code; or Country. Click on Update Credit Card Details to save and submit your information to WebBalanced Technologies. The Bill Frequency, Bill Amount, Last Bill Date and Next Bill Date are not modifiable.

NOTE: If you have a question about your billing information, you can type your question in the window provided near the bottom of the screen and click the SUBMIT button to send your question to Home & Family.

How do I Add Users or Modify Users?

New [Add User]

To add a User, click on the New User submenu of the Internet Access Management link. To add a new user, complete the following screen information:

User Name
Password (must be at least six (6) characters in length)
Birth Date (mm/dd/yyyy format; for example, 10/20/1968)
Gender (female or male from drop menu)

Click on Update Changes to save your information.

Edit [Edit User]

To modify or edit a current User, click on the Edit Users submenu of the Internet Access Management link. Click on Edit to modify your Administrator account and other family accounts. To edit a User, click on a specific User and modify any of the following screen information:

User Name
Password (must be at least six (6) characters in length)
Birth Date (mm/dd/yyyy format; for example, 10/20/1968)
Gender (female or male from drop menu)

Click on Update Changes to save your information.

Delete

To delete a User, click on the Edit Users submenu of the Internet Access Management link. Highlight the specific User and click Delete. Click OK when asked to confirm the deletion. NOTE: The Administrator of the Home & Family account cannot be deleted.

How do I change Administrator or User Characteristics?

Click on the Edit Users submenu of the Internet Access Management link to access the User Administration screen. Highlight a specific User and click Characteristics. For each Characteristic, you can Allow or Deny viewing to manage access to Websites containing that content by simply clicking on Allow or Deny radial button for any Characteristic. Home & Family Characteristics are listed under four color-coded groups for ease of use: Adult Content; Mature Subject Matter; Unpredictable Areas; and Belief Systems. Click on Update Changes to save any changed information.

The User Characteristics Administration screen is where the Administrator of the account can choose unique browsing levels for each user:

Preset or Default Setting for Adult Users 21 Years and Older: Review and accept the default setting with no changes. Note: The Default Setting for users 21 years and older is to allow FULL Internet access except for Pornography. Filtering of pornographic related terms by Home & Family Protected Search in search engines is always enabled. Allow access to Secure Web Sites is NOT enabled by default.

Preset or Default Setting for Teen Users Ages 13-20: Review and accept the default setting with no changes. Note: The Default Setting for users ages 13-20 is to DENY viewing of ALL characteristics EXCEPT ALLOW viewing of Games, Humor, Main Shareware Sites, News and Media, Online Games, Pay to Surf, Search Engines, Streaming Media, Major World Religions, Other Belief Systems, and Paranormal. Filtering of pornographic related terms by Home & Family Protected Search in search engines is always enabled. Allow access to Secure Web Sites is NOT enabled by default.

Preset or Default Setting for Child Users Ages 0-12: Review and accept the default setting with no changes. Note: The Default Setting for users ages 0-12 is to DENY viewing of ALL characteristics EXCEPT ALLOW viewing of Games, Humor, Main Shareware Sites, News and Media, Online Games, Pay to Surf, Search Engines, Streaming Media, and Major World Religions. Filtering of pornographic related terms by Home & Family Protected Search in search engines is always enabled. Allow access to Secure Web Sites is NOT enabled by default.

Individual Characteristics: Allow or deny viewing by individual characteristics by clicking the respective radial button under “Allow” or “Deny” for each characteristic. Note: If you select to allow pornography, clicking SAVE displays this confirmation message: “The Pornography characteristic has been enabled for this Characteristic Set. Press OK if you want to continue or press CANCEL if you want to change this setting.”

For User accounts, “Secure Web site access is enabled” is a separate option that is NOT checked by default. In an effort to provide security, certain Web sites code information for secured transactions such as online ordering and personal information. For detailed information on whether you want to allow viewing of Secure Web sites for a User, click on the “Secure Web Sites” hyperlink provided.

How can I access directly brand new sites that are not yet reviewed by Home & Family and disable “Site Not Reviewed” messages?

1) Click on the Edit Users submenu of the Internet Access Management link on the left side of the Administration Main Menu

2) Highlight the user by clicking on a specific User (user is then highligted in a dark color)

3) Click on the CHARACTERISTICS button

4) Just above the SAVE CHANGES and CANCEL buttons, click on the BOX in front of the sentence, "Allow access to sites that are brand new (sites that have not been reviewed)."

5) Click the SAVE CHANGES button

NOTE: DO NOT CHECK THIS BOX FOR USERS WHO YOU DO NOT WANT TO HAVE DIRECT ACCESS TO SITES THAT HAVE NOT BEEN REVIEWED BY HOME & FAMILY

How can I see when each User last used Home & Family?

Click on the Activity Log submenu of the Internet Access Management link to display each user and last activity by date and time.

How do I submit a URL or Web site to be reviewed or reevaluated?

Click on the Submit URLs submenu of the Internet Access Management link to access the Submit URL for Review screen. Enter the URL that you want the Home & Family Site Review Staff to review or reevaluate and click Submit to send the information to Home & Family.

How do I download my Home & Family Plug-in?

I purchased a new computer and want to sell or donate my old computer. How do I uninstall Home & Family from my old computer and reinstall it on my new computer?

Uninstall Home & Family

There are two steps to uninstall Home & Family:

Get an Uninstall Key from the Home & Family Administration Area
Run the Home & Family Uninstall program on your computer and enter your Administrator password and the Uninstall Key value

To obtain an uninstall key, click on the Uninstall Key submenu of the Configuration link.

Before clicking CONTINUE, determine if you want to uninstall Home & Family AND terminate your Home & Family Account (leave check in the DISABLE MY ACCOUNT box) or you want to uninstall Home & Family, but keep your Home & Family Account active (uncheck the DISABLE MY ACCOUNT box).

To uninstall Home & Family without terminating your Home & Family account, first uncheck the DISABLE MY ACCOUNT box. Click Continue to obtain your uninstall key. Please write down this uninstall key value.

To uninstall the Home & Family plug-in, go to START-PROGRAMS-HOME&FAMILY. Choose HOME&FAMILY UNINSTALL. Enter your Administrator password and uninstall key value. Click Uninstall. Home & Family Uninstall will ask you to reboot your computer. Close all programs and click OK to restart your computer.

Install Home & Family on New Computer

To install Home & Family on your new computer, click on the Get Current PG Version submenu of the Configuration link in the Administration Area. Click on the Upgrade Now! button and follow the screen instructions to download and install Home & Family.

How do I access the Home & Family Guides?

Restricted Web Sites

I am getting blocked by sites and don’t know why. Why is this happening?

Site Not Reviewed

The URL or Website that you are visiting is not yet reviewed. It is submitted automatically to the Home & Family Site Review staff for review. NOTE: The Administrator of the Home & Family account can still access the site via the BROWSE button.

A new feature of Home & Family is the ability to have direct access to brand new sites that are not yet reviewed by Home & Family. If you find the “Site Not Reviewed” message annoying, you can disable the message and have direct access to brand new sites by accessing the Administration Area and following these steps:

1) Click on the Edit Users submenu of the Internet Access Management link on the left side of the Administration Main Menu

2) Highlight the user by clicking on a specific User (user is then highligted in a dark color)

3) Click on the CHARACTERISTICS button

4) Just above the SAVE CHANGES and CANCEL buttons, click on the BOX in front of the sentence, "Allow access to sites that are brand new (sites that have not been reviewed)."

5) Click the SAVE CHANGES button

NOTE: DO NOT CHECK THIS BOX FOR USERS WHO YOU DO NOT WANT TO HAVE DIRECT ACCESS TO SITES THAT HAVE NOT BEEN REVIEWED BY HOME & FAMILY

Characteristic Setting and Override

The URL or Website content contains a Characteristic or Characteristics that are set to DENY for a specific User. The Administrator can use the OVERRIDE option to allow the User access to the Website.

The SITE OVERRIDE button opens the ADMINISTRATOR SITE OVERRIDE screen. Home & Family’s Override feature asks you to verify that are the Administrator of the account by entering your Administrator User Name and Password. When you click OK, the Override screen opens and gives you the choice of allowing this specific Web site to be viewed by you or any of your children according to the following options: never; half-hour; one hour; one day; one week; or permanently.

What do the Internet Access messages I receive mean when I cannot access a Website?

Site Browse

If you are the Administrator of your account and navigate to a Web site that is not reviewed, you receive the following Access Message: “The Web site you are trying to access [http://anywhere.com] cannot be viewed with your Home & Family account because it is not reviewed.” It is submitted automatically to the Home & Family Site Review staff for review.

Clicking the BROWSE button gives you access to the Web site even though it is not reviewed.

Site Preview

If a family user other than the Administrator visits a Web site that is not reviewed, they receive the following Access Message: “The Web site you are trying to access [http://anywhere.com] cannot be viewed with your Home & Family account because it is not reviewed.” It is submitted automatically to the Home & Family Site Review staff for review.

SITE PREVIEW gives the Administrator of the Home & Family account access to the Web site even though it is not reviewed. The Home & Family SITE PREVIEW feature provides parents and administrators the freedom they desire by allowing them, if they choose, the ability to look at a Web site that is not reviewed to determine if their family member should have access to the site. The SITE PREVIEW button opens the ADMINISTRATOR SITE OVERRIDE screen. Home & Family’s Override feature asks you to verify that are the Administrator of the account by entering your Administrator User Name and Password. When you click OK, the Override screen opens and gives you the choice of allowing this specific Web site to be viewed by you or any of your children according to the following options: never; half-hour; one hour; one day; one week; or permanently.

If a user other than the Administrator attempts to use the ADMINISTRATOR SITE OVERRIDE feature or the incorrect Administrator User Name and/or Password is entered, you receive this Security Violation message: “You do not have the proper authority to proceed.”

Site Override

If a family member requests to review a Web site that cannot be accessed with his or her Home & Family user account, they receive following Access Message: “The Web site you are trying to surf [http://anywhere.com] cannot be viewed with your Home & Family account because it contains these subjects: Chat; Gambling.”

SITE OVERRIDE gives the Administrator of the Home & Family account access to the Web site that is denied viewing by a family user because of how the Administrator selected the characteristics or options for that user. The Home & Family SITE OVERRIDE feature provides parents and administrators the freedom they desire by allowing them, if they choose, the ability to look at a Web site that is not reviewed to determine if their family member should have access to the site. The SITE OVERRIDE button opens the ADMINISTRATOR SITE OVERRIDE screen. Home & Family’s Override feature asks you to verify that are the Administrator of the account by entering your Administrator User Name and Password. When you click OK, the Override screen opens and gives you the choice of allowing this specific Web site to be viewed by you or any of your children according to the following options: never; half-hour; one hour; one day; one week; or permanently.

Secured Site

In an effort to provide security, certain Web sites code information for secured transactions such as online ordering and personal information. If you are attempting to access a secured sight and this feature is denied for your account, you receive the following Access Message: “The requested Web site [https://anysite.com] cannot be accessed because it is a secured site.”

Search Terms

Through Home & Family Protected Search, users may use any of the popular search engines like Yahoo, Excite or Lycos. If users type in any of over 10,000 words or phrases related to pornography, no results are rendered. If you are attempting to use a search engine to search a word or words that are linked to restricted sites, you receive the following Access Message: “The requested search cannot be accessed with your Home & Family account because of the subject matter.”

Access Denied

If you login to Home & Family with the incorrect User Name or Password, you receive the following Access Message: “Access to your Home & Family account is denied. Home & Family cannot identify properly your account with the User Name and/or Password you provided.” To try another login, press the LOGIN button.

Closing A Home & Family Account

How do I cancel my Home & Family account and uninstall Home & Family from my computer?

There are two steps to uninstall Home & Family:

Get an Uninstall Key from the Home & Family Administration Area
Run the Home & Family Uninstall program on your computer and enter your Administrator password and the Uninstall Key value

To obtain an uninstall key, click on the Uninstall Key submenu of the Configuration link in the Administration Area. To uninstall and terminate your Home & Family Account, leave the check in the DISABLE MY ACCOUNT box. Click Continue to obtain your uninstall key. Please write down this uninstall key value.

To uninstall the Home & Family plug-in, go to START>PROGRAMS>HOME&FAMILY. Choose HOME&FAMILY UNINSTALL. Enter your Administrator password and uninstall key value. Click Uninstall. Home & Family Uninstall will ask you to reboot your computer. Close all programs and click OK to restart your computer.

For All Other Information Requests

What should I do if my question or need does not fit any of the sections above?

For most concerns, including technical support issues with Home & Family, click on the Contact Us submenu of the Help link in the Home & Family Administration Area and complete the Home & Family Technical Support Contact Form provided. Click on the Send Information to Home & Family Technical Support button to forward your information to WebBalanced Technologies.

Please email all other general questions or needs about Home & Family or your Home & Family account to support@webbalanced.com.

To contact customer support call 1-877-366-7233.

Updated 5/23/2002

Table of Contents

Windows ME (Millennium), 98 and 95

Windows XP Home Edition, XP Professional, 2000 Professional and NT Workstation

Winsock 2.0

Reinstall Home & Family

Compatibility with Other Programs

Windows XP Home Edition, XP Professional, NT and 2000 Administrator Rights

Reboot Your Computer

Reinstall Home & Family

I installed Home & Family. Now when I launch my browser, I receive an error that “Iexplore [or Netscape] performed an illegal operation” AND clicking on DETAILS identifies “an invalid page fault in module WinSysAM.dll.” I cannot access the Internet. What should I do?

Compatibility with Other Programs

Windows XP Home Edition, XP Professional, NT and 2000 Administrator Rights

Reboot Your Computer

Reinstall Home & Family

Home & Family Guides

Home & Family Administration Functions

How can I update my Billing Information, including my credit card number? NOTE: ISP customer will do this via their ISP and not Home & Family.

New [Add User]

Delete

Uninstall Home & Family

Install Home & Family on New Computer

Site Not Reviewed

Characteristic Setting and Override

Site Override

Secured Site

Search Terms